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THE OSUNA GROUPVoice Agent — Call Flow Demo
Recording

Every call answered.
Every rule followed.

A visual walkthrough of the inbound AI voice agent — how it greets, discloses, routes, and protects the Medicare conversation. No audio; step through the flow below.

AI disclosure on every call CMS TPMO compliant English + Spanish
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"Sofía" — Female voice persona (default)

Warm, natural, bilingual. Discloses she's an automated assistant at the start of every call — never claims to be human or a licensed agent.

Owned infrastructure

The production voice runs on The Osuna Group's own stack (LiveKit + self-hosted speech) — wireable to upgrades, not locked into GHL or any single platform.

REC · from call start
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Caller path — pick a branch